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What does an IT technical support officer do?
You’ll receive a high standard job training before you start up your jobNo contract or bond
If you’re interested to apply for this job call and or send your updated CV to [HIDDEN TEXT]
2COMS has come a long way in a short time span of 6 years, expanding its business from Calcutta to other hubs and increasing its network ever since. At present, 2Coms has offices in Calcutta, Pune, Hyderabad, Siliguri, Guwhati, Jamshedpur and Bhubaneshwar propelled by a team of 60 trained consultants having the right combination of expertise and passion for achieving results making them deliver their best and achieving managerial excellence.
2COMS focuses on verticals like KPO / BPO / IT / Insurance, Banking and Finance / Telecom and Retail Pharma / Sales.
2COMS offers its clients end to end recruitment solutions tailor made to suit all kinds of manpower requirements.
Since its inception, 2COMS, with its domain expertise, enhanced business performance combined by focused insight and innovation, has gained a sound reputation amongst companies in businesses across all industries.
By Formulating effective strategies, we have gained a sound reputation of a premier staffing and recruiting Company, enabling us to attain the leading position in the industry. We are the preferred recruitment partners tomost of our clients. 2COMS efficiently services large-scale recruitment needs of its clients by its focused and integrated approach of flexibility, effective strategy, business expertise and powerful research capabilities.
Advisor-Technical support/IT Help desk voice process jobs with leading MNC’s…. 2COMS Consulting Private Limited
Job Description :
You’ll receive a high standard job training before you start up your jobNo contract or bond
If you’re interested to apply for this job call and or send your updated CV to [HIDDEN TEXT]
2COMS has come a long way in a short time span of 6 years, expanding its business from Calcutta to other hubs and increasing its network ever since. At present, 2Coms has offices in Calcutta, Pune, Hyderabad, Siliguri, Guwhati, Jamshedpur and Bhubaneshwar propelled by a team of 60 trained consultants having the right combination of expertise and passion for achieving results making them deliver their best and achieving managerial excellence.
2COMS focuses on verticals like KPO / BPO / IT / Insurance, Banking and Finance / Telecom and Retail Pharma / Sales.
2COMS offers its clients end to end recruitment solutions tailor made to suit all kinds of manpower requirements.
Since its inception, 2COMS, with its domain expertise, enhanced business performance combined by focused insight and innovation, has gained a sound reputation amongst companies in businesses across all industries.
By Formulating effective strategies, we have gained a sound reputation of a premier staffing and recruiting Company, enabling us to attain the leading position in the industry. We are the preferred recruitment partners tomost of our clients. 2COMS efficiently services large-scale recruitment needs of its clients by its focused and integrated approach of flexibility, effective strategy, business expertise and powerful research capabilities.
Job location: Bangalore
Eligibility: Any graduate/fresher/Experienced
As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer. You'll be part of the IT crowd if you work in a technical support job or as a helpdesk operator, so you’ll be monitoring and maintaining the computer systems as well as the networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first person employees will come to.
Career progression and opportunities – why career in technical support?
Technical support is vital to the ongoing operational efficiency of the company. Supporting the rest of the business with their ongoing IT requirements, the sky is the limit. Being promoted to a more senior technical support role and from there to a team, section or department leader. Technical support can provide useful experience for other jobs
Entry requirements
- A degree holder who insist to make career in technical field
- The computing world evolves very quickly and new technologies are always being developed so it is more important that candidates keep IT knowledge up to date.
Typical work activities
- IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.
- Installing and configuring computer hardware operating systems and applications;
- Talking staff or clients through a series of actions over the telephone to help set up systems or resolve issues
- Testing and evaluating new technology;
- Stay current with system information, changes and updates
- Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
Skills and knowledge
- Knowledge of customer service principles and practices;
- Effective listening skills;
- Multi-tasking capabilities;
- Problem Solving, Verbal Communication, telephone etiquettes, Customer Service, PC Proficiency
Competencies
- Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions
- Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
If you're...
A logical thinker with excellent problem-solving skills, excellent communication skills and who like to keep up to date with the latest technology then you may be the perfect candidate for working in technical support.
Regards
Shwetha C A
HR recruiter-ITES/BPO
2COMS Consulting Pvt Ltd
Bangalore
About Company
2COMS consulting Private Ltd. started operations in 1999 as a recruitment and staffing solutions company and since then has been successful in placing 5000+ candidates in the top IT and ITES companies.
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