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Walk In for Phone Banking Agent - Bangalore -- Ing
Vysya Bank Ltd. -- 0-4Yrs
Walkin Interview
5th February - 7th February
Job Description
- To handle 80 calls per day
To have a talk time below 2 mins
To deliver with AHT and ACW below 30 secs each
Providing account information
Blocking and reissuing cards
Activation of card that is temporarily blocked
Cheque book requests
Statement requests
DD requests
ATM Pin / TPin / MI Bank Pin requests
Mibank ID activation / reactivation / deactivation
Phone number updation
Email ID updation
SMS alert registration
Product/Process Query handling
Responding to queries on Demat (T-1 data)
Responding to queries on Consumer Finance
Cross-selling
Answer calls in a courteous manner
Answer calls within one ring
Complaint logging and tracking
Identify steps in work processes that can be improved
Identify improvement opportunities and propose timely suggestions
Timing: 11am - 5pm
Contact Person: Priyanka/Chandana
Venue
ING Vysya Bank
Regional Office
#22 Hara Chamber
KH road or double road
BAngalore-27
Candidates from Bangalore can walkin
Contact:
Recruiter Name:Priyanka G
Telephone:22532998
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